I needed to get a number from directory enquiry services yesterday and accidentally dialed the wrong three-digit number. After about eight or nine rings an automated answering service took my call. I missed the first sentence of the introduction as I was talking to my sister and only started listening around the bit where it was mentioned that the call might be recorded for quality control purposes, the usual story.
The next line kind of shocked me though. Instead of asking which language I preferred, the voice said: “If you feel that you are in a life threatening situation, please press one.”
I realized that I dialed the service provider’s emergency number and ended the call.
When facing a life-threatening situation, does one really care if the call is recorded for quality control purposes and would it help to know you have a variety of options ranging from life threatening to mild skin irritation that you can access by pressing the correct number?
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